Thank you for all your responses to the January 2022 Family Survey. The feedback has been overwhelmingly positive and we very much appreciate all your kind words regarding the care of your loved ones. This feedback is shared with all our staff.

In total we received 22 responses and below we have highlighted some of the key themes that have arisen from your feedback.


Themes coming from your responses to the survey Action we will take as a result
Alexia in resident lounges to play residents favourite songs In each service we have the use of Spotify and You Tube, which we regularly use to listen to music though the TV. This always proves popular with residents.


We have also been working with a charity called Purple Angel. We provide them with a playlist of songs and they put these songs onto an MP3 device and send this into our services. Many of our residents families have taken up the request for a playlist of songs that their loved ones would like to hear (we asked for this in Jan/Feb newsletters). We have communicated this to Purple Angel and we are awaiting the MP3 devices in the next few weeks.

Daily activities for residents We have a very varied activities calendar for each service. These include (but are not limited to); arts and crafts, poetry, reading aloud, singing, live music, sensory activities, reminiscing activities, hand massage, painting, yoga, physiotherapy, keep fit, seasonal crafts (e.g. pumpkin carving, making Christmas cards etc.) and board games.


We are also awaiting delivery of a ‘magic table’ for use in each service – allowing interactive games to be played. Read more here. Through our fundraising activities, we have been able to secure a resource such as this for each service.


Coming up: House of Memories visit 
We are delighted to be welcoming the House of Memories exhibition to Parkhaven Trust in the coming weeks. House of Memories On The Road is Liverpool’s National Museums new touring 30 metre square mobile museum that opens up into an immersive cinema and activity space.

This is the first-ever immersive mobile museum experience in the UK, it has been designed to create memorable experiences for people living with dementia. Using digital technology, House of Memories On The Road recreates the sights, sounds and smells of the past through a virtual ‘front door’. Experiences will range from a trip on Liverpool’s Overhead Railway and a visit to a 1950s grocery store to a virtual day out at the seaside or a forest.

We’d love you to come and experience the exhibition along with your loved ones. Please get the date in your diary and join us!

More about the House of Memories here.


Monthly review meeting regarding the care of your loved one


We are pleased to now be able to welcome visitors back into our services (COVID-19 guidance permitting). This means we can once again have face-to-face conversations regarding your loved one’s care and wellbeing. If visiting is not possible for you then we are always happy to discuss your loved ones care over the phone.


We welcome regular calls from family members with regards the health and wellbeing of their loved one. These calls can be as frequent as you would like.


We do expect our staff to contact you directly when a loved one is close to running out of any particular item or there are any specific health concerns. It would however be difficult to arrange a suitable weekly/monthly time to contact every family member to discuss their loved one’s care – due to family members work commitments etc. We feel the approach we have outlined above is the best way to communicate with regards the care of your loved one.

Daily lateral flow COVID testing for staff We have followed the government COVID guidelines throughout the pandemic and this has meant much changing in testing regimes and methods of testing. It has been challenging at times as we want to allow visitors back into services as quickly as possible whilst retaining our high standards of infection control and keeping our residents and staff as safe as possible.


The current guidelines mean that staff ALL take lateral flow tests before their shifts. Symptomatic staff or residents still require a PCR test.


We understand that there is some concern for visitors over accessing free testing kits. We are happy to provide these tests and test visitors on site before any visit takes place.


We will keep you updated on any further developments as we continue to monitor the situation. This is an ever changing environment and we do our very best to keep you up to date with the latest rules and guidance.