Family Survey Nov/Dec 2023

You Said – We Did

Responses, themes and actions as a result

Thank you for all your responses to the Nov/Dec 2023 Family Survey. The feedback has been overwhelmingly positive and we very much appreciate all your kind words regarding the care of your loved ones. This feedback is shared with all our staff.

In total we received 21 responses and below we have highlighted some of the key themes that have arisen from your feedback.

Themes coming from your responses to the survey Action as a result
Corridors can be cold and unwelcoming in Parkhaven Court. We have taken your comments on board and will raise this issue with the landlords at Parkhaven Court; Your Housing.


We will update you on this issue as soon as we have a response.


Maintenance issues. Our maintenance programme ensures all maintenance issues are logged and then acted upon by our maintenance team as soon as possible. If you are aware of a maintenance issue in your loved one’s service/home, please raise this with a member of staff, so it can be logged and actioned.


Food to be served on hot plates. Whilst we aim to serve meals on warm plates. For safety reasons we don’t want to make plates too hot and therefore unsafe for our service users.

Our meals are wholesome and nutritious. They are freshly prepared in our kitchens and cater for all dietary requirements, with specialist menus being created to meet all our client’s needs. Our chefs are always happy to receive menu suggestions and recipes too, so please do speak to the service manager at your loved one’s service/home if you have any suggestions.

More on our award winning food and nutrition.

Tea and coffee available while visiting your loved one. Whilst we are unable to allow family members into our kitchens to make their own teas and coffees (for health and safety reasons), we are more than happy to provide these to you during your visit. Please do ask any member of staff at your loved one’s home, they will be happy to help you.



  • 95% of people ‘strongly agree’ or ‘agree’ that they are made to feel welcome when they arrive at their loved one’s service.
  • 90% of people ‘strongly agree’ or ‘agree’ our staff are friendly and communicate well about their loved one’s care.
  • 100% of people state their loved one receives good care at Parkhaven Trust.


“It may seem expensive but isn’t when you look at all the work and thought that goes into looking after dementia patients.”

“Very thankful for the service provided, our family would be lost without it. My mother loves attending the centre.”

“I’m on record that mum is in the best place for her. We’ve only had one problem in 21 months there, and I feel we were listened to, and it is now resolved.”

“I have absolutely no concerns about my brothers care at the White House, he has been at home and EXTREMELY HAPPY from his arrival. I had expected there to be settling in period, but he was made so welcome that he felt at home all but instantly.”

“Very pleased with the care provided.”