We had viewed a number of nursing homes prior to choosing James Page for our Father who was diagnosed End of Life. He has complex health needs. We chose homes to visit after researching ‘customer’ feedback and CQC reports. Some deemed ‘outstanding’ felt ‘artificial’, overly trying to sell themselves. An unannounced visit and tour of James Page House left me feeling confident and assured that our Dad would be well cared for and his needs met in a warm, friendly, homely environment. As a practicing clinician and NHS employee I was instantly impressed by how clean, odour free and well organised all areas were kept. Equipment clean and well maintained.
Staff have clearly defined roles and appear happy. Over the past few months with the ongoing challenges of Covid it’s been really reassuring that the staff have consistently ran a ‘tight ship’ protecting residents. Keeping my sister and me informed of any changes and giving us reassurance and confidence in my Dads care. I visit Dad daily as his named essential carer. I have witnessed no end of compassionate care.
Staff showing genuine warmth and appropriate affection towards the residents. His room is always immaculate, bed linen changed daily. His clothes are always freshly laundered. He looks comfortable, is well fed and hydrated. Looks well turned out and smells of Dad again ( but a bit fresher)!! Staff engage with him with respect and good humour. His medications are on time and appropriately reviewed. We are kept fully informed of any changes and are present during appointments with other HCP’s.
The Manager Sarah Blevin leads by example. She is an absolute professional. Her staff and the home are a credit to her. The staff at James Page have enabled my sister and me to go from being Dad’s carers to being his daughters again. We can relax and enjoy our time left with him. Dad is doing well. He is happy and thriving.