Family Update
4th December 2020

Good Afternoon,

COVID Vaccine News

We are delighted that a COVID vaccine has been licenced for use in the UK.

We understand that the fragility of the newly licensed Pfizer vaccine means it will first be delivered only to hospitals.

This means it won’t be delivered in care homes just yet, but that our staff will be invited to attend a Vaccination Centre.

Read more on this news in yesterday’s Guardian here.


Visiting – A National Picture

 The Department for Health and Social Care has published updated visiting guidance which comes into force from 2nd December.

This guidance highlights the importance of safe visiting and the need for this in a care home setting – something we wholeheartedly agree with.

You can read the full updated guidance by following the links below:

We are working hard to keep your loved ones and our staff safe whilst introducing visiting in a COVID safe way.

As you know we are instructed by the Sefton Infection Control Team as to whether visiting can take place after any positive test results.


Visiting information for each service – please contact the service manager direct for each service’s visiting arrangements.


Family Survey

 A huge thank you to everyone who responded to our Family Survey, your responses have highlighted a few key themes that we have addressed in the below document.

As I’m sure you can expect one of the key themes was the visiting arrangements during the pandemic and we hope to have answered your concerns on this topic in the attached document.


Whilst this survey takes a ‘snap-shot’ of your opinions,  you can always contact me or the service manager at your loved ones home to discuss any issues or questions you may have at any time.

If you have any questions, queries or concerns please don’t hesitate to get in touch.


Consent Forms

 You should have received an email from Kat Whitemoss containing a Consent Form for the taking of photographs and film of your loved one. We need to gather this consent (or removal of permission) in order to abide by your wishes and to keep our records up to date.

If you haven’t already – please respond to Kat by completing the form as soon as possible. We would like to share more photos of your love ones via our newsletters etc. but we need your consent before we can continue with this. Any questions regarding this please contact


Best wishes, stay safe


Kim Crowe
Chief Executive
4th  December 2020