Parkhaven Trust Family Update

10th September 2020

 

Hello from everyone at Parkhaven Trust

We understand how important it is for families and loved ones to see each other and have successfully enabled people to keep in touch in a number of different ways during the last six months.

This week I wanted to update you on our plans to introduce indoor visiting and to gather your thoughts on this. In developing the guidelines we are following the latest advice from the government https://www.gov.uk/government/publications/visiting-care-homes-during-coronavirus/update-on-policies-for-visiting-arrangements-in-care-homes and the Care Providers Alliance www.careprovidersalliance.org.uk

We propose to use the following guidelines to enable safe indoor visits:

  • We will limit the number of visitors to 1 person per visit, preferably the same person as recommended in the government advice.
  • We will have an appointment system to limit the number of visitors in the building at any one time – it’s important not to overwhelm everyone with a sudden change and to give people time to adapt again as well as limit any chance of further spread of the virus.
  • To enable us to manage the demand we will limit each visit to no more than 30 minutes and to one visitor to each person.
  • We are conscious of the need to protect everyone and will ask you to ensure that you are symptom free before visiting. If you are not please cancel your visit and join us at another time.
  • Temperature testing will be necessary for anyone entering the building.
  • Masks and gloves must be worn by visitors, please ensure that you have this before you visit.
  • We will keep a record of visitor details as part of the track and trace system.
  • Visits will take place in individual bedrooms or flats and visitors will not be allowed in communal areas to avoid any potential cross infection. We will arrange for access to our buildings to ensure that the best route to your loved one’s bedroom is available.
  • We will ask you not to interact with any other person beside your loved one.
  • We will take any gifts that you bring and wipe with antibacterial solution before they are given to your loved one.

I welcome your feedback on this issue so please get in touch and let me know if you are happy with the proposed arrangements and if you have any further suggestions or questions.

We hope to implement these plans from the end of September – all dependent on local infection rates demonstrating that it is safe to do so. 

Indoor visiting may have to be cancelled if we receive any positive COVID-19 tests during our routine testing schedules.

We take the care and safety of your loved one and our staff very seriously and hope you are able to continue to support us (as you have done so brilliantly so far) as we move into this new way of visiting.

Testing

Regular testing continues for care home residents with dementia and those over 65 at The Beeches and James Page House.  Everyone living in these services will be tested once per month and staff will be tested every week. This helps us ensure that we continue to keep everyone safe and well.

We continue to be advised by the Sefton Infection Control Team to not reinstate outdoor visiting at James Page until the latest round of test results is known.  Tests are being administered for everyone living and working at James Page tomorrow and we hope to have the results back by Monday. We appreciate your patience as we continue to monitor all staff and service users as they are tested and follow current guidance.

We are pleased to report that at The Beeches, all service users and staff have tested negative during their most recent series of tests.

Regular testing for tenants living at Parkhaven Court and the White House is not being introduced at the moment and we will access tests as they are needed in the meantime. Our staff in these services can access tests as priority workers.

The Willow Centre

Next week (Mon 14th Sept) we will re-open The Willow Day Centre. We are delighted to have been successful in our bid to the National Lottery Community Fund to help us with re-opening costs.

The Willow Day Centre will offer a reduced number of places for the foreseeable future and every precaution will be put in place to keep service users and staff safe whilst still enjoying the home-from-home environment of the Centre.

 

Keeping in touch – a reminder

Outdoor visiting – guidelines for all services

Until indoor visiting is in place we are still happy to offer outdoor visiting – please be aware of the below guidance:

  • We have an appointment system to enable us to manage demand and will limit the number of visitors to two people per visit.
  • Each visit will last for no more than 30 minutes.
  • You must remain in the designated visitor area for the duration of the visit as this will enable you to visit without wearing a mask.
  • We are conscious of the need to protect everyone and ask you to ensure that you are symptom free before visiting. If you are not please cancel your visit and join us at another time.
  • We will ask you not to touch your loved one for their protection.
  • We will not be able to offer you any drinks so please bring something with you.
  • A member of staff will be present throughout the visit to support your loved one.
  • We will take any gifts that you bring and wipe with antibacterial solution before they are given to your loved one. Please don’t bring anything that we can nor wipe e.g. flowers.

The guidelines have been developed for the safety of your loved ones and our staff, please follow them.

If you would like to book an outdoor visit please call the number for the service that you wish to visit and follow the guidelines. We look forward to seeing you.

 

James Page Tel: 0151 531 6067 Out door visiting suspended until further notice

 

The Beeches Tel: 0151 332 1386 (Please hold for the Reception option to book a visit)

For The Beeches, outdoor visiting times will continue to be: from 2.30 to 19.00 each day.

Once you have booked a time to visit please park your car in the car park at the front of the site and use the pedestrian gate on the right of the vehicle entrance at the back of The Beeches. The visiting area is at the back of the building.

Parkhaven Court Tel:0151 531 9573

Outdoor visiting times are between 10.00 -12noon, 13.00-15.00 and 18.00-20.00 each day except Thursdays and Fridays.

Once you have booked a time to visit please ring the front door bell to let us know that you’re here and we will make sure that your loved one is ready to meet you.

The White House Tel:0151 531 1792

Outdoor visiting times are between 11.30 -16.30 or 18.00- 21.00 each day.

Once you have booked a time to visit please ring the front door bell to let us know that you’re here and we will let you into the garden.

 

 We continue to offer other ways that you can keep in touch:

  • Face-to-face times with your loved ones via the Zoom app. (see previous updates for instructions, or call the service for help) We have had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.
  • Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too. Postcards of local scenes, favorite places or family groups are great reminders of good times together.
  • Please continue to call the service managers at your loved ones home in order to get further updates.

 

Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service, check if they need anything and then drop them off at the front door for us to collect.

Please drop everything at the front door to enable us to wipe with antibacterial wipes before we give anything to your loved ones.

 

Fundraising

We are pleased to announce that you can now donate to us when shopping with Amazon via Amazon Smile!

This works on the same principle as Easy fundraising. Simply visit the sites below for more information. You can shop as you normally would with Amazon or many other brands and donate funds to benefit the services your loved ones receive

AT NO COST TO YOURSLEVES!

It really is win- win donating!

www.smile.amazon.co.uk

www.easyfundraising.org.uk

We are facing unprecedented demand on staff and an increase in the price of our supplies and it would be fantastic if you can help us.

Thank you for the donations that you have sent in for service users and staff, they are greatly appreciated. Best wishes from everyone at Parkhaven Trust and thank you for your continued support.

 

Stay safe

Kim Crowe

Chief Executive

 

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/