Family Update
23rd April 2021
Good Afternoon,
Care homes. Your story. Your say!
 Healthwatch Sefton would like to hear from relatives and their families about their experience of what it’s been like for them and their family during the pandemic.  Their Care Home project, launched this week, is to hear about people’s experiences and stories so they can understand the impact of the pandemic on people who have been living in care homes.
They would like to hear about the support that has been in place and the areas that haven’t worked so well, so we can learn how services can be improved in the future. 
We would be grateful if you could please let your residents and families know about this and they can share their story by using this web link  

Proud to be Parkhaven Awards – Nominate today!

We want to recognise and reward the very excellent work of our amazing staff and to do this we need YOUR help!
Last year we relaunched our staff award scheme; Proud to be Parkhaven Awards, this is an annual award’s scheme for all staff of Parkhaven Trust to take part in.
The awards are split into a number of categories, for which staff can nominate their colleagues. The categories promote the behaviours that Parkhaven Trust value; kindness, caring, a can-do attitude – to name but a few!
The Service of The Year Award category of the Proud to be Parkhaven Awards is nominated by our service users, their families, carers and friends – this is where we need your help!
Please read the category information below and nominate the service, staff member or team that YOU feel deserves recognition for their hard work.
Service of The Year Award: This category is voted for by clients and families/carers. This gives you the chance to have a say in which service you believe deserves recognition. When judging this category the panel will not just be looking at the quantity of votes but also the examples used by the nominees to demonstrate the excellence in service they believe they and their loved ones have received.
Please Note: you can submit more than one nomination!
The closing date for all nominations is 31st May 2021. The Award’s event will take place in July of 2021.
Please either:

  • Email this nomination form back to OR
  • post to: Kat Whitemoss, Proud to be Parkhaven Awards, Parkhaven Trust, HQ, Liverpool Rd South, Maghull, Liverpool, L31 8BS
  • Or simply send which team you believe should win (including your reasons why) in an email to Kat the above address.

If you would like a nomination form posting out to you, please get in touch with Kat via the email address above.
Thank You!

Trustee Vacancies 

To help us continue to grow and deliver excellent services we are looking for new Trustees. We are particularly interested in people who have experience of using our services to ensure that we have the voice of service users and their families at Board level.
Whether you are looking for your first Trustee role or you are an experienced Trustee we would love to hear from you.
The position of Trustee is unpaid and out of pocket expenses will be paid.
To find out more about Parkhaven Trust please visit our website
If you are interested in becoming a Trustee please contact Kim Crowe, Chief Executive, for an informal discussion on 0151 526 4133 or email  for an information pack.
Visiting arrangements remain in place as per the last family update. If you are unsure of these arrangements please see last family update or contact the service manager at your loved ones’ home.  Please ensure you follow these guidelines in order to keep your loved one, yourself and our staff as safe as possible. 

Real Living Wage Employer

We are delighted to announce that we have applied to become a Real Living Wage Employer. 

By becoming a Real Living Wage Employer we are joining others across the UK who believe that staff deserve a wage which meets everyday needs.

This comes at a time to recognise our staff for their hard work over the past year and means a fair wage for all their dedication and commitment.

The Real Living Wage of £9.50 an hour will be the minimum hourly rate we will pay to our staff.
Read more on the Real Living Wage here.

Family Updates
We are so very pleased to be able to welcome more of you back into our services to visit with your loved ones. It’s been great seeing you again (albeit behind a mask!).
During the past 12 months we have endeavoured to keep you as up to date as possible with all the latest Parkhaven Trust news and updates from your loved ones home. We have done this in part by issuing this family update to your email addresses every two weeks. 

Beginning in May we will move to a once monthly family update, giving you all the important information you need to know as we share with you news from across the Trust and any service specific news.
This is of course just one channel for communication, please feel free to continue to call services for any more pressing enquiries you may have or indeed for an update on your loved one if you are unable to visit.

If you have any question please do not hesitate to get in touch and we look forward to seeing you as soon as we can.
Best wishes, stay safe
Kim Crowe
Chief Executive