Parkhaven Trust, Liverpool Road South, Maghull, Merseyside, L31 8BS | Company Reg: 361505 | Charity No: 210163.

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Parkhaven Trust Prevention Measures COVID-19 Virus

 

Update 25th March 2020

 Keeping in touch

We are pleased to inform you that we now have tablets in each service – enabling you to contact and see ‘face-to-face’ your loved ones. As previously mentioned you will need to download the Zoom app on your device, mobile, tablet etc. Once you have done this please contact the service your loved one resides at, on the number below and our staff will be happy to help you to speak to your loved one.

We have been working on improving the WiFi connectivity in all of our services, especially James Page House. This is much better than it has been previously, we will continue to work on strengthening it across the Trust. Unfortunately we have no control over the mobile phone signal.

Please bear with us as we get used to using this new technology. We do not know yet if we will get inundated with calls and we may need to schedule these video calls in. This is so our staff can still have dedicated time to care for and support your loved ones with their daily routines and activities – whilst also giving time to video contacting. Thank you once again for your patience and co-operation as we get this new facility set up.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

 Mother’s day

Thanks for the lovely gifts that you sent in for your loved ones and for our staff, they really appreciated them and we have included some photos in this news letter of mothers day.

Working for us

Our staff are working incredibly hard to keep everyone safe and we need additional staff to help us through this. If you have any experience of  providing care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

We will move now move to weekly updates via email and text to enable our support staff to work in services if they are needed.

With best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

Update 23rd March 2020

Thank you

I would like to start this update with a message of thanks for all your lovely comments, emails and messages – thanking our staff team for all their hard-work. We are fortunate to have an excellent, dedicated team here at Parkhaven Trust and your messages have really helped boost morale at a time that is challenging for us all.

Our staff teams are working tirelessly to ensure the comfort and safety of your loved ones, a role we are honored and privileged to do.

We will continue to follow guidance issued nationally and locally as this emerges.

Keeping in touch

As previously mentioned we have purchased a number of tablets for each service, these have now arrived (a couple of days late due to delivery delays) and are being charged and set up in order to enable the use of the Zoom app.

As soon as they are ready we will issue instructions of how to access this facility. In the meantime, in order to prepare yourself, you can download the Zoom app on to mobile phones, tablets, laptops and desk-top computers.

Please bear with us as we set this technology up and train staff on the use of these devices. We are committed to the use of new technology to ensure you can make face to face contact with your loved ones, however as I’m sure you can appreciate we may get inundated with calls and may need to schedule these video calls in. Thank you once again for your patience and co-operation.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

 Your well being

As we move forward through these challenging times, I hope that you are keeping well and looking after yourselves. I hope you are observing the government advice and self isolating as much as possible. By doing this we are protecting the most vulnerable in our society.

With best wishes from everyone at Parkhaven Trust

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Update 20th March 2020

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

We will continue to follow guidance issued nationally and locally as this emerges. Thank you once again for your patience and co-operation.

Keeping in touch

As promised we are ensuring family members are kept up to date with as much information as possible regarding their loved one, to give you both peace of mind and reassurance.

Our regular briefings will continue to be issued every two days, via email, text, our website and social media.

We are working hard to enable video calls to loved ones via our mobile phone/ tablet technology. As you can imagine there has been a rush to buy additional mobile technology and we anticipate that our additional tablets will be here by Monday. Once we have them we will give you details of how you can use them via the Zoom app. In the meantime you can download this to mobile phones, tablets, laptops and desk-top computers.

We will give you more information and instructions on how to access this as soon as possible.

Please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Our Clients

As Mother’s Day is fast approaching (Sunday 22nd March), please feel free to send in letters, cards and pictures and we will happily read them out to your loved ones. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible and that Mother’s Day is celebrated.

If you usually bring in toiletries, sweets etc. for your loved ones please continue to do so and we can collect them from you at the front doors to our buildings.

For people living at Parkhaven Court, please continue to shop for groceries if you usually do and we will ensure that they are unpacked and support people as necessary. If you are finding it hard to buy certain items please let us know.

Our Staff

Thank you for the sweets and gifts that have been sent in for staff. This is really appreciated.

We are supporting staff who have childcare or transport issues and so far we are managing well with great team work.

We are still recruiting staff and our vacancies can be found on the website www.parkhaven.org.uk. If you are interested in a career in social care we are a great place to work. In our latest staff survey 86% of our staff would recommend Parkhaven as a good place to work. If you want to discuss any of the current vacancies please call Mark Worden, HR Manager, on 0151 527 3665.

Your well being

We are all living in strange times and I hope that you are keeping well and looking after yourselves. Keep safe.

With best wishes from everyone at Parkhaven Trust

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

Update 18th March 2020

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

Communication

As promised we are ensuring family members are kept up to date with as much information as possible regarding their loved one, to give you both peace of mind and reassurance.

Our regular briefings will continue to be issued every two days, via email, text, our website and social media.

We are working hard to enable video calls to loved ones via our mobile phone/ tablet technology. This is currently being set up in each service – this will run via the app ‘Zoom’. We will give you more information and instructions on how to access this as soon as possible.

Please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

As Mother’s Day is fast approaching (Sunday 22nd March), please feel free to send in letters, cards and pictures and we will happily read them out to your loved ones. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible and that mothers day is celebrated.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

We will continue to follow guidance issued nationally and locally. Thank you once again for your patience and co-operation.

 Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

MONDAY 16th March 2020 – Update – Parkhaven Trust Prevention Measures COVID-19 Virus

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

We fully understand the concern caused by our decision to close our services to non-essential visitors and the closure of The Willow Day Centre.  This decision was not taken lightly, but we have taken this step to limit any potential risk to our clients, many of whom, due to their age and medical condition are vulnerable to this virus.

For clients that we care for at home via our Parkhaven at Home Service – this service will continue for the foreseeable future.

We will continue to follow guidance issued nationally and locally.

Screening

  • We are continuing to temperature check all our staff before they come on shift and we will continue to do this until further notice.
  • All clients will also have their temperature taken daily.
  • Any essential visitors to our services – namely care/medical professionals will also have their temperature checked.
  • We have added additional cleaning cycles to our existing regular cleaning schedules. Ensuring the highest possible standards of cleanliness and reducing the risks of infection.

If someone should develop symptoms of COVID -19

If this should occur, we have a plan in place to ‘barrier-nurse’ these people in their bedrooms, away from other clients. We will work with our NHS colleagues to manage this care, keeping family members up to date with information regularly.

Communication

We are committed to ensuring family members are kept up to date with as much information as possible regarding their loved one, to give them peace of mind and reassurance. We aim to be proactive in our approach and we will do this in a number of ways:

  • Regular briefings (every 2 days) issued via email, text, our website and social media channels.
  • Video calls to loved ones via our mobile phone technology in each service.
  • Phone calls to loved ones via our mobile phone technology in each service.
  • Family/carers can phone service managers and their teams for updates on their loved ones well being.

 Nutrition

We have good reserves and we still continue to receive food deliveries from our suppliers. (This is left at rear/side entrances, so no non-essential people are entering our services)

In our residential services: We understand the importance of good nutrition in order to keep our clients healthy. Meals are prepared in our own kitchens each day and our food is locally sourced where possible.  Menus are varied, nutritionally balanced and offer choice.  We provide three delicious meals a day and tasty snacks and drinks are available 24-hours a day.  Special dietary requirements are always catered for.

Extra Care: Families should continue to buy shopping for their loved ones if that is their normal practice. Please make us aware when you are planning to arrive, leave the shopping at the front door and our staff will be on hand to come and collect and put the shopping away. For those clients for whom we manage their shopping, this will continue as normal.

Well being

Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible.

In our residential services: We are introducing regular film events in our lounges whilst ensuring our clients have access to suitable games and activities as much as possible.

Extra Care: Our activities coordinator will base herself in our extra care service – Parkhaven Court, she will deliver a programme of daily activities in order to reduce the chances of social isolation and to enhance positive wellbeing with our clients.

Loss of staff

We have moved over our staff team from The Willow Centre to manage any gaps in staffing across the Trust.

We also have a plan in place to use the Head Office team to fill any staffing gaps. Head Office staff are undertaking training today in infection control and food hygiene in order to be ready to support existing care teams, should the need arise.

If you have any concerns regarding the above, or you’d like to arrange for a video call, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Thank you once again for your patience and co-operation.

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

FRIDAY 13th March: Parkhaven Trust Prevention Measures COVID-19 Virus

Due to advice from Public Health England and after much consideration we have taken the precautionary step of closing our doors to all visitors from (Thursday 12th March 2020).

This will affect the following services:

  • The Beeches
  • James Page House
  • The White House (Deyes Lane)
  • Parkhaven Court

From the 13th of March the Willow Day Service will be suspended until further notice.

For clients that we care for at home via our Parkhaven at Home Service – this service will continue for the foreseeable future.

Parkhaven Trust are committed to ensuring that we keep all our residents, clients and staff as safe as possible and as a preventative measure we have made this decision. Our aim is to protect our clients, some of whom are extremely vulnerable and to ensure their safety. By taking this step we aim to limit any potential risk. We have not taken this decision lightly, and appreciate that this may cause some discomfort, but we feel that this is a necessary step to take.

Prevention Measures

As a precautionary measure we have begun testing the temperature of all our staff before they come on shift and we will continue to do this until further notice. In addition, any external entertainment providers have been cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made.

All families are being informed and we will continue to communicate any updates as they arise.

If you have any questions or concerns please do not hesitate to contact your Service Manager who will be happy to reassure you.

Thank you in advance for your patience and co-operation.

Kim Crowe

Chief Executive

To keep up to date with all the latest news regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

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