Parkhaven Trust, Liverpool Road South, Maghull, Merseyside, L31 8BS | Company Reg: 361505 | Charity No: 210163.

COVID-19 Virus

Parkhaven Trust Family Update

27th May 2020

Hello from everyone at Parkhaven Trust

I hope that you are all enjoying the weather and trying to get outside if you can.We will be spending as much time as we can outdoors in our gardens to appreciate the weather whilst it lasts. The donations of sun hats and blankets have come in very handy recently! Any donations of puzzle books, coloring/painting books and felt tips/ crayons would be appreciated as we are running short on materials.
We have had a series of entertainers over the last week in some of our services and they have been very well received. Thank you for your continued support, good wishes and gifts for your loved ones and our staff. As you will appreciate we are finding it difficult to differentiate from one day to the next and the deliveries of gifts brighten up everyone’s day.

Government guidance – a reminder
We continue to follow government guidance as it emerges and will not compromise on the safety of your loved ones or our staff. Sadly this means that is still not possible to open our doors to non-essential visitors at the moment but we have started to plan for visitors and hope that you can join us again soon.

• Testing: The Government now offers a COVID-19 test to every staff member and resident in care homes in England. We have accessed testing services as they have become available and will contact you with the results of tests as they are known. Discussions are also ongoing about regular testing and we will access this when it becomes available.

• Infection prevention and control: We now have a regular supply of PPE. However, the costs have increased dramatically so if you have access to any supplies, especially masks, they would be gratefully received .We continue to restrict non-essential healthcare visits to limit the risk of further infection, and are successfully using technology to enable assessments to be made by healthcare professions e.g. occupational therapists and G.P’s. I hope that we can continue to use this approach in the future as it has speeded up the process of assessment.

• Clinical support: The Government is accelerating the introduction of a new service of enhanced health support in care homes from GPs and community health services, including making sure every care home has a named clinician to support the clinical needs of their residents. We are supported by a Community Matron who can access additional support if we need to and have regular contact with individual G.P’s.

The Parkhaven Factor – Do you have hidden talents?
We are still looking for anyone that has a talent to entertain our service users in the gardens so don’t be shy and get in touch – singing, dancing, and playing an instrument or anything else to entertain your loved ones. Please call the service before you intend to arrive and we can guarantee a very appreciative audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

Keeping in touch – a reminder
All of our services have developed a daily routine that works well for the individuals in each service. Some are buzzing with activities whilst others prefer a quieter atmosphere with the opportunity to have time alone or with others when they choose to.
What is common in all services is the importance of keeping in touch with your loved ones and we have a variety of ways that you can do this.
• Face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.
• Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too. Postcards of local scenes to remind people of places they have visited and pictures of your families are great reminders.
• “Visits” We continue to celebrate birthdays and if you would like to do this with your loved one from outside of the building please get in touch with the service and we can make the arrangements with you. It’s important that you let us know if you would like to do this before you arrive and we can ensure that your loved one is in the right place for you to see them.
• Please continue to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

The Beeches: 0151 332 1386
Parkhaven Court: 0151 531 9573
James Page House: 0151 531 6067
The White House: 0151 531 1792
Head Office: 0151 526 4133
Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do, including sun cream. You can contact the service, check if they need anything and then drop them off at the front door for us to collect. Please drop everything at the front door to enable us to wipe with antibacterial wipes before we give anything to your loved ones.

Fundraising – a reminder of how you can help
We are facing unprecedented demand on staff and an increase in the price of our supplies and it would be fantastic if you can help us. There are a number of ways that you can do this:

1. If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line. Simply log onto www.easyfundraising.org.uk and follow the steps. Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust on your behalf thus benefiting your loved ones and the services we provide. This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

2. You can donate money to the Trust via the DONATE button on the Trust web site www.parkhaven.org.uk .Huge thanks to those of you who have done this already and please donate anything that you can to help us keep everyone safe.

3. Sponsor an event and raise money. The internet is full of people doing extraordinary things to raise money for charities. If you or anyone that you know is looking for an organisation to sponsor please suggest Parkhaven Trust. It’s a good way to keep fit, demonstrate your skills and keep children entertained or help with their school work!

Our staff

We are supporting our staff to ensure that their health and wellbeing is maintained during this difficult time. Some of our staff have been advised to shield due to underlying health issues and I’m pleased to tell you that the majority of staff remain in good health and in work.

Our staff continue to be amazing and have shown what good team work looks like and the hidden talents that they have! Did you know that we have fantastic singers, dancers, hairdressers, gardeners, artists and IT experts who are all working as care workers with your loved ones?

We have also recruited some new staff which I hope that you can meet soon and we will continue to recruit to ensure that we have safe staffing levels. If you have any personal or professional experience of providing nursing, care, catering or domestic services please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.We offer full training and competitive terms and conditions. For details of our vacancies please look at the Trust website www.parkhaven.org.uk – Working for the Trust

Best wishes from everyone at Parkhaven Trust.

Stay safe

Kim Crowe
Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
For all previous family updates please visit our website www.parkhaven.org.uk

Parkhaven Trust Family Update

21st May 2020

Thank you for your continued support
Thank you for your continued support, good wishes and gifts for your loved ones and our staff. We really appreciate this as we head into our 11th week of lockdown.

Government guidance – a reminder
We continue to follow government guidance as it emerges and will not compromise on the safety of your loved ones or our staff. Sadly this means that is still not possible to open our doors to non-essential visitors at the moment.

• Testing: The Government will now offer a COVID-19 test to every staff member and resident in care homes in England by 6th June. We have accessed testing services as they have become available and hope that this dedicated service will enable a swifter response.
We will contact you with the results of tests as they are known.

• Infection prevention and control: After the initial chaos a few weeks ago we now have a good supply of PPE and can access the emergency supply store run by Sefton Council if we need to. We continue to restrict non-essential healthcare visits to limit the risk of further infection, and are using technology to enable assessments to be made by healthcare professions. We regularly audit our infection control procedures to ensure that they are robust.

• Clinical support: The Government is accelerating the introduction of a new service of enhanced health support in care homes from GPs and community health services, including making sure every care home has a named clinician to support the clinical needs of their residents. We are supported by a Community Matron who can access additional support if we need to and have regular contact with individual G.P’s.

• Guidance: The Government has provided a variety of guidance, including on GOV.UK and is signposting, through the Social Care Institute for Excellence, resources for care homes, including tailored advice for managing the COVID-19 pandemic. We will continue to access and use this guidance as it emerges.

• Local Authority role: £3.2bn additional funding has been allocated to local authorities to help support social care providers in their areas with the huge increase in operating costs due to COVID -19. A further £600m has also been specifically earmarked for infection control. We have applied for additional funding to Sefton Council to ensure that we receive all of the help that we can.

The Parkhaven Factor – Do you have hidden talents?
We are still looking for anyone that has a talent to entertain our service users in the gardens so don’t be shy and get in touch – singing, dancing, and playing an instrument or anything else to entertain your loved ones. Please call the service before you intend to arrive and we can guarantee a very appreciative audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

Keeping in touch – a reminder
It’s important to try to keep in touch with your loved ones and we have a variety of ways that you can do this.
• Face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.
• Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too. Postcards of local scenes to remind people of places they have visited and pictures of your families are great reminders.
• “Visits” We continue to celebrate birthdays and if you would like to do this with your loved one from outside of the building please get in touch with the service and we can make the arrangements with you. It’s important that you let us know if you would like to do this before you arrive and we can ensure that your loved one is in the right place for you to see them.
• Please continue to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

The Beeches: 0151 332 1386
Parkhaven Court: 0151 531 9573
James Page House: 0151 531 6067
The White House: 0151 531 1792
Head Office: 0151 526 4133
Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service, check if they need anything and then drop them off at the front door for us to collect. Please drop everything at the front door to enable us to wipe with antibacterial wipes before we give anything to your loved ones.

Fundraising – a reminder of how you can help
All care providers are facing unprecedented demand on staff and on access to supplies at the moment and it would be fantastic if you can help Parkhaven Trust .There are a number of ways that you can do so.

1. If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line. Simply log onto www.easyfundraising.org.uk and follow the steps. Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide. This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

2. You can donate money to the Trust via the DONATE button on the Trust web site www.parkhaven.org.uk .Huge thanks to those of you who have done this already and please donate anything that you can to help us keep everyone safe.

3. Sponsor an event and raise money. The internet is full of people doing extraordinary things to raise money for charities. If you or anyone that you know is looking for an organisation to sponsor please suggest Parkhaven Trust. It’s a good way to keep fit, demonstrate your skills and keep children entertained or help with their school work!

Our staff

We are supporting our staff to ensure that their health and wellbeing is maintained during this difficult time. Some of our staff have been advised to shield due to underlying health issues and I’m pleased to tell you that the majority of staff remain in good health and in work.

Our staff have been truly amazing over the past few weeks and have shown what good team work looks like and the hidden talents that they have! Did you know that we have fantastic singers, dancers, hairdressers, gardeners, artists and IT experts?

We have also recruited some new staff which I hope that you can meet soon and we will continue to recruit to ensure that we have safe staffing levels. If you have any personal or professional experience of providing nursing, care, catering or domestic services please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.We offer full training and competitive terms and conditions. For details of our vacancies please look at the Trust website www.parkhaven.org.uk – Working for the Trust

Best wishes from everyone at Parkhaven Trust.

Stay safe

Kim Crowe
Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
For all previous family updates please visit our website www.parkhaven.org.uk

 

 

 

Parkhaven Trust Family Update

14th May 2020

Thank you for your continued support
We celebrated the anniversary of VE day last week with cakes and a sing along to “We’ll meet again”. Not quite the celebration that we had planned but a celebration nonetheless and good practice for when we do meet again.

You will have seen the latest advice regarding a return to “normal”, which sadly is not possible for our services at the moment. After a great effort we have been able to access tests for service users who have displayed COVID – 19 symptoms. Most of the test results are either negative or inconclusive and as a precaution we have encouraged all service users in the services affected to remain in their bedrooms and are barrier nursing those that have had a positive result.

If your loved one has had a test and it is positive someone from the service will call you to discuss this.

Government guidance
We continue to follow government guidance as it emerges with the latest this week detailing the following steps for the social care sector:

• Testing: The Government will now provide widespread, swift testing of all symptomatic care home residents, and all patients discharged from hospital before going into care homes. It is offering a COVID-19 test to every staff member and resident in every care home in England, whether symptomatic or not; the plan is that by 6th June every care home for the over 65s will have been offered testing for residents and staff. We have accessed other testing services as they have been available and hope that this dedicated service will enable a swifter response.

• Infection prevention and control: The Government is stepping in to support supply and distribution of PPE to the care sector which I hope will enable the Trust to access supplies more readily. The Government expects all care services to restrict all routine and non-essential healthcare visits and reduce staff movement between homes, to limit the risk of further infection, an approach that we adopted in mid March. We have received some donations of PPE and we are grateful for any contacts or supplies of PPE that you can provide. We regularly audit our infection control procedures to ensure that they are robust.

• Clinical support: The Government is accelerating the introduction of a new service of enhanced health support in care homes from GPs and community health services, including making sure every care home has a named clinician to support the clinical needs of their residents by 15 May. We are supported by a Community Matron who can access additional support if we need to. We have the technology in place to hold video conferences with other health care professionals and have used this over the past few weeks to access advice if needed.

• Guidance: The Government is providing a variety of guidance, including on GOV.UK and is signposting, through the Social Care Institute for Excellence, resources for care homes, including tailored advice for managing the COVID-19 pandemic in different social care settings and with groups with specific needs. We will continue to access and use this guidance as it emerges.

• Local Authority role: every local authority must ensure that each care home in their area has access to the extra support on offer that they need to minimise the risk of infection and spread of infection within their care setting. £3.2bn additional funding has been allocated to local authorities to help support social care providers in their areas with the huge increase in operating costs due to COVID. We will pursue this with Sefton Council to ensure that we receive all of the help that we can.

• Face coverings: the Government is now advising that people should aim to wear a face covering in enclosed spaces where social distancing is not always possible and they come into contact with others that they do not normally meet, for example on public transport or in some shops. A face covering is not the same as a facemask such as the surgical masks that our staff are now wearing. These supplies must continue to be reserved for those who need it. Guidance on making a face covering can be found on .GOV UK

The Parkhaven Factor – Do you have hidden talents?
We are still looking for anyone that has a talent to entertain our service users in the gardens so don’t be shy and get in touch – singing, dancing, and playing an instrument or anything else to entertain your loved ones. Please call the service before you intend to arrive and we can guarantee a very appreciative audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

Keeping in touch – a reminder
As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too. We have received many pictures from children wishing us well.

We continue to celebrate birthdays and if you would like to do this with your loved one outside of their bedroom window please get in touch with the service and we can make the arrangements with you. It’s a great way of keeping in touch.

Please continue to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.
• The Beeches: 0151 332 1386
• Parkhaven Court: 0151 531 9573
• James Page House: 0151 531 6067
• The White House: 0151 531 1792
• Head Office: 0151 526 4133

Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service, check if they need anything and then drop them off at the front door for us to collect.

Fundraising – a reminder of how you can help
All care providers are facing unprecedented demand on staff and on access to supplies at the moment and it would be fantastic if you can help Parkhaven Trust .There are a number of ways that you can do so.

1. If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line. Simply log onto www.easyfundraising.org.uk and follow the steps. Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide. This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

2. You can donate money to the Trust via the DONATE button on the Trust web site www.parkhaven.org.uk .Huge thanks to those of you who have done this and please donate anything that you can to help us.

3. Sponsor an event and raise money. The internet is full of people doing extraordinary things to raise money for charities. If you or anyone that you know is looking for an organisation to sponsor please suggest Parkhaven Trust. It’s a good way to keep fit, demonstrate your skills and keep children entertained or help with their school work!

Working for us
We have recruited some new staff which I hope that you can meet soon. All of our staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any personal or professional experience of providing nursing, care, catering or domestic services please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.
We can offer full training and competitive terms and conditions. For details of our vacancies please look at the Trust website www.parkhaven.org.uk – Working for the Trust

Best wishes from everyone at Parkhaven Trust.

Stay safe

Kim Crowe
Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
For all previous family updates please visit our website www.parkhaven.org.uk

 

Parkhaven Trust Family Update

 

 

7th May 2020

 

 

Thank you for your continued support

Thank you for your continued support, gifts and activity supplies for your loved ones and staff, they are greatly appreciated. This Friday we will encourage everyone to join in and celebrate the anniversary of VE Day and join in the singing of “We’ll meet again” with more meaning than we usually do.

 

PPE

Our staff now wear face masks all of the time and we continue to provide reassurance for people to make sure that this becomes the norm. The supply of PPE (Personal Protective Equipment) to those who provide care is still a hot news topic and we continue to do everything that we can to keep our supplies stocked and will continue to follow government guidance on what we need to use and when. We are hugely grateful for any donations of PPE and welcome more if you have any contacts that you can use.

 

Government guidance

As I mentioned in the previous newsletter we are following the latest government guidance as it emerges and our robust health, safety and infection control policies should we need to care for someone suffering with COVID-19 symptoms. Thankfully we have invested in our estate and all service users have their own bedrooms and space to isolate should we need to. The latest guidance for care services can be found on the following link.

https://www.gov.uk/government/publications/covid-19-how-to-work-safely-in-care-homes

 

The Parkhaven Factor – Do you have hidden talents?

We are still looking for anyone that has a talent to entertain our service users in the gardens so don’t be shy and get in touch – singing, dancing, and playing an instrument or anything else to entertain your loved ones. Please call the service before you intend to arrive and we can guarantee a very appreciative audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

 

Keeping in touch – a reminder

As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

 

Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too. We have received many pictures from children wishing us well.

 

We continue to celebrate birthdays and if you would like to do this with your loved one outside of their bedroom window please get in touch with the service and we can make the arrangements with you. It’s a great way of keeping in touch.

 

Please continue to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

 

Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service, check if they need anything and then drop them off at the front door for us to collect.

 

Fundraising – a reminder of how you can help

All care providers are facing unprecedented demand on staff and on access to supplies at the moment  and it would be fantastic if you can help Parkhaven Trust .There are a number of ways that you can do so.

 

  1. If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line. Simply log onto easyfundraising.org.uk and follow the steps. Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide. This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

 

  1. You can donate money to the Trust via the DONATE button on the Trust web site parkhaven.org.uk .Huge thanks to those of you who have done this and please donate anything that you can to help us.

 

  1. Sponsor an event and raise money. The internet is full of people doing extraordinary things to raise money for charities. If you or anyone that you know is looking for an organisation to sponsor please suggest Parkhaven Trust. It’s a good way to keep fit, demonstrate your skills and keep children entertained or help with their school work!

 

Working for us

Our fantastic staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any personal or professional  experience of providing nursing ,care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

 

We can offer full training and competitive terms and conditions. For details of our vacancies please look at the Trust website www.parkhaven.org.uk – Working for the Trust

 

Best wishes from everyone at Parkhaven Trust.

 

Stay safe

 

Kim Crowe

Chief Executive

 

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

For all previous  family updates please visit our website www.parkhaven.org.uk

 

 

 

Parkhaven Trust Family Update

29th April 2020

Thank you for your continued support

We have started to receive donations via our website which are greatly appreciated and more importantly thank you for the continued treats and words of encouragement that our staff are receiving from families and well wishes.Thank you for all of the treats and words of encouragement that our staff are receiving from kind donors and well wishers.

Thank you for your donations of; sun hats, sun cream, knee blankets, seat cushions and activity materials that we can use to brighten up the day. We encourage everyone to go outside when the weather has been warm to enjoy the sunshine and gardens.

PPE

Guidance has changed in the last couple of days and all of our staff will now wear face masks for their work. This may appear strange to some of our service users but we will do this sensitively and make sure that people know who is behind the mask. The supply of PPE (Personal Protective Equipment) to those who provide care is still a hot news topic and we continue to do everything that we can to keep our supplies stocked and we will continue to follow government guidance on what we need to use and when.

We have had more donations from Maghull High school,Bellerive FCJ Catholic College and Peter Moore and friends. Bellerive and Northway Primary School also donated gifts for our service users and staff. We are hugely grateful  for any donations of PPE and welcome more if you have contacts that you can use

Government guidance

As I mentioned in the previous newsletter we are following the latest government guidance as it emerges and our robust health, safety and infection control policies should we need to care for someone suffering with COVID-19 symptoms. Thankfully we have invested in our estate and all service users have their own bedrooms and space to isolate should we need to.The latest guidance for care service scan be found on the following  link.  www.gov.uk/government/publications/covid-19-how-to-work-safely-in-care-homes

The Parkhaven Factor – Do you have hidden talents?

We have had an outdoor entertainer last week who sang for people living in Parkhaven Court and The Beeches and a good time was had by all with afternoon tea and ice creams. We will repeat this across the Trust when it stops raining!

We are still looking for anyone that has a talent to entertain our service users in the gardens so dont be shy and get in touch- singing, dancing ,playing an instrument or anything else to entertain your loved ones outside of the building.. Please call the service before you intend to arrive and we can ensure a large audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

Keeping in touch – a reminder

As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

Some staff have also used their personal mobile numbers for you to keep in touch and I would be grateful if you can use the zoom app or call the service rather than individual staff who will not be able to answer their own phones when on shift.

Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too.

We continue to celebrate birthdays and anniversaries as they arise and some families have gathered outside of their loved ones bedroom window to do so. If you would like to do this please get in touch with the service and we can make the arrangements with you. It’s a great way of keeping in touch.

As before, please call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court:  0151 531 9573
  • James Page House:  0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Please dont forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service,check if they need anything and then drop them off at the front door for us to collect. 

Fundraising 

All care provides are facing unprecedented demand on staff and on access to supplies at the moment and it would be fantastic if you can help Parkhaven Trust . There are a number of ways that you can do so.

1.If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line.Simply log onto www.easyfundraising.org.uk and follow the steps.Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide.This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

2.You can donate money to the Trust via the DONATE button on the Trust web site www.parkhaven.org.uk. Huge thanks to those of you who have done this and please donate anything that you can to help us.

3.Sponsor an event and raise money. The internet is full of people doing extraordinary things to raise money for charities .If you or anyone that you know is looking for an organisation to sponsor please suggest Parkhaven Trust . Its a good way to keep fit ,demonstrate your skills and keep children entertained or help with their school work!

Working for us

Our fantastic staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any personal or professional experience of providing nursing ,care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.For details of our vacancies please look at the Trust website  www.parkhaven.org.uk – Working for the Trust

Best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

For all previous updates please visit our website

 

 

Parkhaven Trust Family Update

 

22nd April 2020

Thank you for your continued support

Thank you for all of the treats and words of encouragement that our staff are receiving from kind donors and well wishers – we really do value these kind gestures.

Thank you once again for your donations of; sun hats, sun cream, knee blankets and seat cushions to use outside in the gardens. They are proving to be very useful to enable us to make the most of the lovely weather with your loved ones. Any further donations of this kind would also be gratefully received. Please don’t forget to let us have supplies of toiletries for your loved ones as you would normally do. You can contact the service, check if they need anything and then drop them off at the front door for us to collect.

PPE

The supply of PPE (Personal Protective Equipment) to those who provide care is still a hot news topic. We are doing everything that we can to keep our supplies stocked and we will continue to follow government guidance on what we need to use and when.

Thanks to Maghull High School, Deyes High School, Merchant Taylors School, the Sovini Group, Cavalry Healthcare and individual donors we have received face visors and hand sanitiser .We are hugely grateful for any donations of PPE and welcome more if you have any contacts that you can use.

Government guidance

As I mentioned in the previous newsletter we are following the latest government guidance as it emerges and our robust health, safety and infection control policies should we need to care for someone suffering with COVID-19 symptoms. Thankfully we have invested in our estate and all service users have their own bedrooms and bathrooms and space to isolate should we need to.

  • Our staff check the temperature of resident’s everyday and are trained to measure other vital signs including blood pressure, heart rate, pulse oximetry and respiratory rate. This enables external healthcare practitioners to triage and prioritize support of residents according to need.
  • Our staff recognise that COVID-19 may present atypically with residents. They are prepared if there is a necessity to use barrier precautions for residents with atypical symptoms following discussion with General Practitioners or other primary healthcare professionals. We will not take any chances and will err on the side of caution.
  • We have standard operating procedures (if they are needed) for isolating residents who ‘walk with purpose’ (often referred to as ‘wandering’) as a consequence of cognitive impairment. Behavioral interventions are employed but never physical restraint.
  • Our staff work closely with GPs and local pharmacists to ensure that we are able to anticipate the order of any specific medications that may be needed if a resident becomes ill.

The Parkhaven Factor – Do you have hidden talents?

A reminder to show off your talents and entertain your loved ones too. We are calling all family members who may have hidden talents for entertainment, singing, playing an instrument or anything else for that matter to come and entertain your loved ones outside of the building. We have large windows or enclosed gardens in all of our homes and we can arrange for an audience to be in place for you to show off your talents.

This might be a spot of singing or playing the guitar after you’ve dropped something off for your loved one.  It might be some magic tricks or gymnastics performed by the grandchildren of one of our residents. Please call the service before you intend to arrive and we can ensure a large audience at the window’s to the lounges, reception areas or gardens. Let’s make use of the many talents that you have!

Keeping in touch – a reminder

As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) we’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

Some staff have also used their personal mobile numbers for you to keep in touch and I would be grateful if you can use the zoom app or call the service rather than individual staff who will not be able to answer their own phones when on shift.

Letters, cards and pictures are also greatly appreciated by your loved ones so please keep in contact this way too.

We have celebrated birthdays and anniversaries as they arise and some families have gathered outside of their loved ones bedroom window to do so. If you would like to do this please get in touch with the service and we can make the arrangements with you. It’s a great way of keeping in touch.

As before, please call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

 

Easy Fundraising – a reminder

If you are buying more online than before you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line?

Simply log onto www.easyfundraising.org.uk and follow the steps.

Start your online shopping first at Easy Fundraising, then shop as normal. The participating retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide.

This is an easy way for us to generate additional funding at a time when we really need it at no extra cost to you! Please have a look and give it a go.

Working for us

Our fantastic staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any experience of providing nursing ,care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.For details of our vacancies please look at the Trust website  www.parkhaven.org.uk – Working for the Trust

Best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

For all previous updates please visit our website

 

 

Parkhaven Trust Prevention Measures COVID-19 Virus

Parkhaven Trust Family Update

15th April 2020

Thank you

We hope you all had an enjoyable and safe Easter weekend. Thank you for all the kind Easter treats our staff have received from kind donors and well wishers, alongside the Easter treats sent in to your loved ones – who really do value these kind gestures.

Thank you once again for your donations of; sun hats, sun cream, knee blankets and seat cushions to use outside in the gardens. These were very useful so that we could make the most of the lovely weather with your loved ones. Any further donations of this kind would also be gratefully received.

PPE

I’m sure you can’t have failed to notice the news regarding the supply of PPE (Personal Protective Equipment) to those who provide care. I wanted to reassure you that whilst we are hugely grateful for any donations of PPE and welcome more, (some have been received this week from local schools (Deyes High School and Maghull High School) and businesses) we do have a reasonable supply and we will continue to follow government guidance on ensuring our supplies are kept stocked.

I also wanted to reassure you in terms of the management of the current situation and our processes and policies that are in place should we need to care for someone suffering with COVID-19 symptoms:

  • All our services have in place standard operating procedures for individual residents who may show symptoms of the COVID-19 infection, including appropriate infection control precautions to protect staff and other residents.
  • Our staff are trained to check the temperature of residents displaying possible signs of COVID-19 infection, using a tympanic thermometer (inserted into the ear).
  • Our staff are trained to measure other vital signs including blood pressure, heart rate, pulse oximetry and respiratory rate. This enables external healthcare practitioners to triage and prioritise support of residents according to need.
  • Our staff recognise that COVID-19 may present atypically with residents. They are prepared if there is a necessity to use barrier precautions for residents with atypical symptoms following discussion with General Practitioners or other primary healthcare professionals.
  • We have standard operating procedures (if they are needed) for isolating residents who ‘walk with purpose’ (often referred to as ‘wandering’) as a consequence of cognitive impairment. Behavioural interventions are employed but never physical restraint.
  • Our staff work closely with GPs and local pharmacists to ensure that we are able to anticipate the order of any specific medications that may be needed if a resident becomes ill.
  • Our staff are trained to provide excellence in care for our residents and support for their families.

The Proud to be Parkhaven Spirit

We are extremely proud of our hardworking dedicated staff teams across all our services. They are going above and beyond each day to ensure the safety and comfort of our clients and your loved ones. I wanted to include a few quotes from across the Trust so you can get a sense of the ‘Proud to be Parkhaven Spirit’ in action!

“It can sometimes feel a bit like roulette coming out of the house and travelling to the shops and to work everyday,  but it’s so worth it – all the supportive messages, pictures and cards really help give us a boost.”

“Knowing at this time it is our responsibility to keep people feeling loved, not alone, cared for, secure and safe – it’s a lot of responsibility, but I’m proud to be able to do it.”

“It can be tiring to have our regular work and then additional duties and different ways of working on top, but we do it because we care! We are all sticking together as one big family does.”

The Parkhaven Factor –  Do you have hidden talents?

We are calling all family members who may have a hidden talents for entertainment, singing, playing an instrument or anything else for that matter to come and entertain your loved ones outside of the building. We have large windows or enclosed gardens in all of our homes and we can arrange for an audience to be in place for you to show off your talents.

This might be a spot of singing or playing the guitar after you’ve dropped something off for your loved one.  It might be some magic tricks or gymnastics performed by the grandchildren of one of our residents. Please call the service before you intend to arrive and we can ensure a large audience at the window’s to the lounges, reception areas or gardens. Lets make use of the many talents that you have!

Keeping in touch – a reminder

As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) We’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

Letters, cards and pictures are also greatly appreciated by your loved ones.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Clap for Carers

Every Thursday at 8pm, staff and clients hear the sounds of clapping echoing across Maghull. It is such a boost for our staff and our clients to hear this appreciation and support for the important work they are doing. We’d like to encourage you all (if not doing so already) to get involved in this ‘campaign of thankfulness’ for all our carers, NHS staff and key workers – keeping our loved ones safe, healthy and keeping the country going during these challenging times.

Easy Fundraising

Are you buying more online than before? Did you know you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line?

Simply log onto www.easyfundraising.org.uk and follow the steps.

Start your online shopping first at Easy Fundraising, then shop as normal. Their retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide.

This is an easy way for us to generate additional funding, at no extra cost to you! Please have a look and consider giving it a go.

Working for us

Our staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any experience of  providing care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

With best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

 

Parkhaven Trust Family Update

8th  April 2020

 

Thank you

We hope you are all keeping well, staying safe and staying at home as much as possible.

Thank you for all the kind messages, pictures and emails we are receiving daily from friends and family of our clients. Our staff are working very hard to ensure the safety and comfort of your loved ones and these small gestures of thanks really do mean a lot.

 Keeping in touch

As you know we are now able to offer you face-to-face time with your loved ones via the Zoom app. (see previous updates for instructions, or call the services below) We’ve had great feedback from families who have used this technology to keep in touch, so please do take advantage of it if you’d like to.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Easter

With Easter fast approaching, all our staff will be celebrating with clients in each of our services. Over the weekend we hope to enjoy some sunshine in our beautiful private gardens and even an Easter treat or two!

This year, as the weather is warming up, instead of Easter chocolates we like to put a call out for donations of; sun hats, sun cream, knee blankets and seat cushions to use outside in the gardens. This allows us to make the most of the lovely weather with your loved ones.

Competition

We have been overwhelmed by the amazing artwork we have been receiving from families and their children. With this in mind we are running an Easter Picture Competition. Please take pictures of your amazing artwork and email to kat.whitemoss@parkhaven.org.uk the winners and runners up will all have their artwork displayed at Parkhaven HQ for all passers by to enjoy, as well as a special mention on our social media channels. The competition ends next Tuesday midday 14th April. Good luck and get drawing!

Call for arts materials

Thank you to everyone who has dropped off art materials so far, we can always use more – so please consider donating to us if you are able. Items we need are:

  • A4 paper
  • Card
  • Pens
  • Crayons
  • Paints
  • Paint brushes
  • Balloons
  • puzzle/word search/crossword books
  • board games

All of which helps us to keep your loved ones active and stay positive during these challenging times. If you are able to donate any of the above please leave them at the entrance to Parkhaven Trust’s HQ building on Liverpool Rd South, Maghull. A member of staff will be there Monday – Friday. Please leave any donations by the doorway, to reduce social contact.

Clap for Carers

Every Thursday at 8pm, staff and clients hear the sounds of clapping echoing across Maghull. It is such a boost for our staff and our clients to hear this appreciation and support for the important work they are doing. We’d like to encourage you all (if not doing so already) to get involved in this ‘campaign of thankfulness’ for all our carers, NHS staff and key workers – keeping our loved ones safe, healthy and keeping the country going during these challenging times.

Easy Fundraising

Are you buying more online than before? Did you know you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line?

Simply log onto www.easyfundraising.org.uk and follow the steps.

Start your online shopping first at Easy Fundraising, then shop as normal. Their retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide.

They have 4,112 retailers to choose (all your favourite brands). So far they have raised over £31 million for thousands of community groups, schools, sports clubs, small and large charities across the UK.

This is an easy way for us to generate additional funding, at no extra cost to you! Please have a look and consider giving it a go.

Staffing Levels

Our staffing levels still remain good, staff are acting responsibly in monitoring their own health and self isolating when appropriate to ensure the safety of clients and colleagues.

Working for us

Our staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any experience of  providing care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

With best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

Update 1st April 2020

Keeping in touch
We are pleased that so many of you have successfully taken up the new function of using the Zoom app to contact and see ‘face-to-face’ your loved ones. If you are having any difficulty with this, we have developed a ‘how to’ guide (Zoom instructions for families)  to help support you through this step by step. However, if you are still experiencing difficulties with this, please do call the service below and our staff will be happy to help you.

As previously mentioned, please bear with us as we get used to using this new technology. Our staff are working hard to get themselves up to date with how this works as well as caring for your loved ones. Thank you once again for your patience and co-operation as we get used to this new technology.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches:                          0151 332 1386
  • Parkhaven Court:                    0151 531 9573
  • James Page House:                0151 531 6067
  • The White House:                   0151 531 1792
  • Head Office:                            0151 526 4133

Call for arts materials
Our stocks have started to run low on art material:

  • A4 paper
  • Card
  • Pens
  • Crayons
  • Paints
  • Paint brushes
  • Balloons
  • puzzle/word search/crossword books
  • board games

All of which helps us to keep your loved ones active and stay positive during these challenging times. If you are able to donate any of the above please leave them at the entrance to Parkhaven Trust’s HQ building on Liverpool Rd South, Maghull. A member of staff will be there Monday – Friday. Please leave any donations by the doorway, to reduce social contact.

Easy Fundraising
Are you buying more online than before? Did you know you can give a charitable donation to Parkhaven Trust at no cost to you when you shop on line?

Simply log onto www.easyfundraising.org.uk and follow the steps.

Start your online shopping first at Easy Fundraising, then shop as normal. Their retailers will then make a small donation to say “thank you” to Parkhaven Trust thus benefiting your loved ones and the services we provide.

They have 4,112 retailers to choose (all your favourite brands). So far they have raised over £31 million for thousands of community groups, schools, sports clubs, small and large charities across the UK.
This is an easy way for us to generate additional funding, at no extra cost to you!

Please have a look and consider giving it a go.

Staffing Levels
While some staff have been instructed to self isolated due to underlying health conditions, staffing levels remain good with staff acting responsibly in monitoring their own health and self isolating when appropriate to ensure the safety of service users and colleagues.

Working for us
Our staff are working incredibly hard to keep everyone safe and we want to ensure our staffing levels remain good. If you have any experience of  providing care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

Happy Diamond Wedding Anniversary! 
Last month we celebrated with one of our client’s; Barbara from James Page House, as she marked her 60th Wedding Anniversary. We helped Barbara celebrate in style with cake, lots of cards, flowers and a beautiful photo frame with a picture of her wedding day dropped in by her family. Congratulations Barbara from everyone at James Page House and Parkhaven Trust.

Parkhaven Trust –  appearance in national campaign
We are delighted to announce that this afternoon (Wednesday 1st April) our very own Jack Shaw, Carer,  from James Page House will be in the national Department for Health and Social Care campaign helping to shine a spotlight on young people working in adult social care.

The campaign ‘Everyday Makes a Difference’ aims to promote the sector as a rewarding career path. Jack’s picture and social media post will be shared on our own social media channels this afternoon. I’d encourage you all (if you haven’t already) to follow our social media channels (links below) and share this specific post to encourage greater take up of careers in social care.

Twitter @ParkhavenTrust1888
Facebook @ParkhavenTrust1888
Linked In  parkhaven-trust
Instagram @parkhaventrust1888

With best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe
Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

 

Update 25th March 2020

Keeping in touch

We are pleased to inform you that we now have tablets in each service – enabling you to contact and see ‘face-to-face’ your loved ones. As previously mentioned you will need to download the Zoom app on your device, mobile, tablet etc. Once you have done this please contact the service your loved one resides at, on the number below and our staff will be happy to help you to speak to your loved one.

We have been working on improving the WiFi connectivity in all of our services, especially James Page House. This is much better than it has been previously, we will continue to work on strengthening it across the Trust. Unfortunately we have no control over the mobile phone signal.

Please bear with us as we get used to using this new technology. We do not know yet if we will get inundated with calls and we may need to schedule these video calls in. This is so our staff can still have dedicated time to care for and support your loved ones with their daily routines and activities – whilst also giving time to video contacting. Thank you once again for your patience and co-operation as we get this new facility set up.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

 Mother’s day

Thanks for the lovely gifts that you sent in for your loved ones and for our staff, they really appreciated them and we have included some photos in this news letter of mothers day.

Working for us

Our staff are working incredibly hard to keep everyone safe and we need additional staff to help us through this. If you have any experience of  providing care, catering or domestic services  please get in touch with Mark Worden, HR Manager on mark.worden@parkhaven.org.uk or telephone 0151 526 4133.

We will move now move to weekly updates via email and text to enable our support staff to work in services if they are needed.

With best wishes from everyone at Parkhaven Trust.

Stay safe,

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

Previous Updates

Update 23rd March 2020

Thank you

I would like to start this update with a message of thanks for all your lovely comments, emails and messages – thanking our staff team for all their hard-work. We are fortunate to have an excellent, dedicated team here at Parkhaven Trust and your messages have really helped boost morale at a time that is challenging for us all.

Our staff teams are working tirelessly to ensure the comfort and safety of your loved ones, a role we are honored and privileged to do.

We will continue to follow guidance issued nationally and locally as this emerges.

Keeping in touch

As previously mentioned we have purchased a number of tablets for each service, these have now arrived (a couple of days late due to delivery delays) and are being charged and set up in order to enable the use of the Zoom app.

As soon as they are ready we will issue instructions of how to access this facility. In the meantime, in order to prepare yourself, you can download the Zoom app on to mobile phones, tablets, laptops and desk-top computers.

Please bear with us as we set this technology up and train staff on the use of these devices. We are committed to the use of new technology to ensure you can make face to face contact with your loved ones, however as I’m sure you can appreciate we may get inundated with calls and may need to schedule these video calls in. Thank you once again for your patience and co-operation.

As before, please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Your well being

As we move forward through these challenging times, I hope that you are keeping well and looking after yourselves. I hope you are observing the government advice and self isolating as much as possible. By doing this we are protecting the most vulnerable in our society.

With best wishes from everyone at Parkhaven Trust

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

Update 20th March 2020

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

We will continue to follow guidance issued nationally and locally as this emerges. Thank you once again for your patience and co-operation.

Keeping in touch

As promised we are ensuring family members are kept up to date with as much information as possible regarding their loved one, to give you both peace of mind and reassurance.

Our regular briefings will continue to be issued every two days, via email, text, our website and social media.

We are working hard to enable video calls to loved ones via our mobile phone/ tablet technology. As you can imagine there has been a rush to buy additional mobile technology and we anticipate that our additional tablets will be here by Monday. Once we have them we will give you details of how you can use them via the Zoom app. In the meantime you can download this to mobile phones, tablets, laptops and desk-top computers.

We will give you more information and instructions on how to access this as soon as possible.

Please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Our Clients

As Mother’s Day is fast approaching (Sunday 22nd March), please feel free to send in letters, cards and pictures and we will happily read them out to your loved ones. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible and that Mother’s Day is celebrated.

If you usually bring in toiletries, sweets etc. for your loved ones please continue to do so and we can collect them from you at the front doors to our buildings.

For people living at Parkhaven Court, please continue to shop for groceries if you usually do and we will ensure that they are unpacked and support people as necessary. If you are finding it hard to buy certain items please let us know.

Our Staff

Thank you for the sweets and gifts that have been sent in for staff. This is really appreciated.

We are supporting staff who have childcare or transport issues and so far we are managing well with great team work.

We are still recruiting staff and our vacancies can be found on the website www.parkhaven.org.uk. If you are interested in a career in social care we are a great place to work. In our latest staff survey 86% of our staff would recommend Parkhaven as a good place to work. If you want to discuss any of the current vacancies please call Mark Worden, HR Manager, on 0151 527 3665.

Your well being

We are all living in strange times and I hope that you are keeping well and looking after yourselves. Keep safe.

With best wishes from everyone at Parkhaven Trust

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

Update 18th March 2020

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

Communication

As promised we are ensuring family members are kept up to date with as much information as possible regarding their loved one, to give you both peace of mind and reassurance.

Our regular briefings will continue to be issued every two days, via email, text, our website and social media.

We are working hard to enable video calls to loved ones via our mobile phone/ tablet technology. This is currently being set up in each service – this will run via the app ‘Zoom’. We will give you more information and instructions on how to access this as soon as possible.

Please still feel free to call the service managers at your loved ones home in order to get further updates, or call your loved one direct via their own personal phones if they live in Parkhaven Court.

As Mother’s Day is fast approaching (Sunday 22nd March), please feel free to send in letters, cards and pictures and we will happily read them out to your loved ones. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible and that mothers day is celebrated.

If you have any concerns regarding the above, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • Parkhaven Court: 0151 531 9573
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

We will continue to follow guidance issued nationally and locally. Thank you once again for your patience and co-operation.

Kim Crowe

Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

Update 16th March 2020

We would like to reassure you that the team at Parkhaven Trust are doing all we can to maintain normality for all our clients during this challenging time. Our main priority is, and will always be the safeguarding of our clients and staff.

We fully understand the concern caused by our decision to close our services to non-essential visitors and the closure of The Willow Day Centre. This decision was not taken lightly, but we have taken this step to limit any potential risk to our clients, many of whom, due to their age and medical condition are vulnerable to this virus.

For clients that we care for at home via our Parkhaven at Home Service – this service will continue for the foreseeable future.

We will continue to follow guidance issued nationally and locally.

Screening

  • We are continuing to temperature check all our staff before they come on shift and we will continue to do this until further notice.
  • All clients will also have their temperature taken daily.
  • Any essential visitors to our services – namely care/medical professionals will also have their temperature checked.
  • We have added additional cleaning cycles to our existing regular cleaning schedules. Ensuring the highest possible standards of cleanliness and reducing the risks of infection.

If someone should develop symptoms of COVID -19
If this should occur, we have a plan in place to ‘barrier-nurse’ these people in their bedrooms, away from other clients. We will work with our NHS colleagues to manage this care, keeping family members up to date with information regularly.

Communication
We are committed to ensuring family members are kept up to date with as much information as possible regarding their loved one, to give them peace of mind and reassurance. We aim to be proactive in our approach and we will do this in a number of ways:

  • Regular briefings (every 2 days) issued via email, text, our website and social media channels.
  • Video calls to loved ones via our mobile phone technology in each service.
  • Phone calls to loved ones via our mobile phone technology in each service.
  • Family/carers can phone service managers and their teams for updates on their loved ones wellbeing.

Nutrition
We have good reserves and we still continue to receive food deliveries from our suppliers. (This is left at rear/side entrances, so no non-essential people are entering our services)

In our residential services: We understand the importance of good nutrition in order to keep our clients healthy. Meals are prepared in our own kitchens each day and our food is locally sourced where possible. Menus are varied, nutritionally balanced and offer choice. We provide three delicious meals a day and tasty snacks and drinks are available 24-hours a day. Special dietary requirements are always catered for.

Extra Care: Families should continue to buy shopping for their loved ones if that is their normal practice. Please make us aware when you are planning to arrive, leave the shopping at the front door and our staff will be on hand to come and collect and put the shopping away. For those clients for whom we manage their shopping, this will continue as normal.

Wellbeing
Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible.

In our residential services: We are introducing regular film events in our lounges whilst ensuring our clients have access to suitable games and activities as much as possible.

Extra Care: Our activities coordinator will base herself in our extra care service – Parkhaven Court, she will deliver a programme of daily activities in order to reduce the chances of social isolation and to enhance positive wellbeing with our clients.

Loss of staff
We have moved over our staff team from The Willow Centre to manage any gaps in staffing across the Trust.

We also have a plan in place to use the Head Office team to fill any staffing gaps. Head Office staff are undertaking training today in infection control and food hygiene in order to be ready to support existing care teams, should the need arise.

If you have any concerns regarding the above, or you’d like to arrange for a video call, please do contact the service manager who will be happy to help you.

  • The Beeches: 0151 332 1386
  • James Page House: 0151 531 6067
  • The White House: 0151 531 1792
  • Head Office: 0151 526 4133

Thank you once again for your patience and co-operation.

Kim Crowe
Chief Executive

To keep up to date with all the latest news and guidance regarding the virus visit: https://www.nhs.uk/conditions/coronavirus-covid-19/

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