Service User & Family Survey June/July 2024

You Said – We Did

Responses, themes & actions as a result

Thank you for all your responses to the June/July 2024 Service User & Family Survey. The feedback has been overwhelmingly positive and we very much appreciate all your kind words regarding the care of your loved ones. This feedback is shared with all our staff.

In total we received 57 responses and below we have highlighted some of the key themes that have arisen from your feedback.

Themes coming from your responses to the survey Action as a result
More staff needed, using less agency staff. We reset staffing levels at the beginning of every budget and this is reviewed annually based on our occupation levels and the dependency of our service users. Some of whom need 1 to 1 support.

Service managers review staffing levels constantly, we use agency staff only when we have not been able to fill hours with our own staff, preferring to give overtime to our own staff and our bank team.

 

Recruitment in the social care sector is difficult. We continue to look at creative ways to recruit good staff and have seen an increasing number of applications lately.

James Page maintenance issues. Our maintenance programme ensures all maintenance issues are logged and then acted upon by our maintenance team as soon as possible. If you are aware of a maintenance issue in your loved one’s service/home, please raise this with a member of staff, so it can be logged and actioned.

 

A new home for the James Page service

 

In 2022 we were successful in our application for planning permission to relocate the James Page service to our Liverpool Road South site. To fund this development, we needed to sell the land where the James Page service is currently located, this was agreed in October 2024.

 

We anticipate that the new building will be ready for occupation by Summer 2026, when we will relocate the service.

A Snap-shot of Your Feedback
• “Every member of staff looking after mum treats mum with so much kindness.”
• “Very professional, friendly caring staff.”
• “My relative is well settled and comfortable.”
• “I feel my sister is being well cared for and any medical needs are swiftly dealt with.”
• “Her independence is improving with better mobility.”
• “I feel she is very safe.”

Help us improve – If you do not feel the issues you raised on the family survey have been addressed, please contact kat.whitemoss@parkhaven.org.uk